Privacy Policy

FAQ

 

What personal data do you collect about me, and why?

In order to provide our services, such as our checkout and our customer portal, we need to collect certain personal information. Typical examples are:

  • When you place an order in a store and choose to pay with IT Shield
  • When you use our customer portal or app
  • When you contact us or visit our website

For example, when you buy with IT Shield in a store we need to know who you are and where you want your goods to be delivered. We use this information not only to help you complete your purchase and help the merchant handle your order, but also to prevent fraud and meet legal requirements.

You can read more about what data we collect, and what we use it for, in the Privacy Notice.

 

Can I request for my personal data to be forgotten?

Yes, you can.

IT Shield retains data about you as a customer in order to provide you our services.As a bank we are required by law to retain certain data, for example for bookkeeping purposes, and we have also made the assessment that we have a legitimate interest to keep certain data under applicable law, for example, for fraud prevention purposes, even after you have stopped using IT Shield.

Once you have requested to be forgotten you will not receive marketing material nor be able to log in to our web portal, or log in to our mobile app to view your transaction history or any other data related to your purchases.

Should you choose to make a purchase again using IT Shield before this process is completed, we will be happy to welcome you back to IT Shield.

To exercise your right to be forgotten, you can contact privacy@it-shield.co.uk.co.uk.

 

Can I request a copy of my personal data?

Yes.

You have the right to know whether or not IT Shield processes your personal data. If we hold information referring to you, you may after identification obtain a copy of this data. To make an access request, please contact us on privacy@it-shield.co.uk.co.uk.

 

Can I terminate a specific product or service at IT Shield?

Yes.

You are able to easily manage, or terminate, most of our services directly in the IT Shield website. Should you have any questions you are welcome to chat us 24/7 via the app.

Can I terminate my customer relationship with IT Shield?

Yes.

Terminating your customer relationship with IT Shield means that you’ll terminate all agreements with us. You can end your customer relationship with IT Shield by following the same procedure as outlined in “Can I request for my personal data to be forgotten?”. If you have any additional questions you are welcome to contact privacy@it-shield.co.uk.co.uk.

How do I unsubscribe from marketing send outs?

In order to unsubscribe from marketing sendouts, please contact us at privacy@it-shield.co.uk.co.uk and we will help you, or click the ‘unsubscribe’ link at the bottom of each e-mail.

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